Dial-In-Specialist – IT Support
Overview
- Full Time
- Johannesburg & Durban
- R10 000 - R12 000 per month
Requirements
A leading retail food weighing scale solutions company is looking for Technical Support professionals for both Durban and Johannesburg.
This is an exciting opportunity for a technically minded individual who enjoys software, networking, troubleshooting and working directly with clients.
Responsibilities:
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Configure and upgrade scale software
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Provide technical support for integration between client POS systems and scale software
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Troubleshoot software, communications and connectivity issues between scales and POS systems
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Diagnose and resolve network communication issues between client network infrastructure and weighing equipment
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Provide remote technical support to clients
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Liaise directly with clients to resolve technical issues
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Ensure software installations and integrations are correctly configured, tested and fully operational
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Prepare and configure scales prior to installation
Qualifications:
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Relevant IT/Technical qualification would be advantageous
Experience in IT technical support, software implementation, networking or systems integration
Strong troubleshooting and problem-solving abilities
Good understanding of networks, connectivity and hardware
Excellent communication and client service skills
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